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Library Services

Accessing library buildings

How to enter and move around our buildings:

Mile End Library

  • Access to the main entrance of the library building is via automatic sliding doors
  • Library security gates will be opened by Welcome Desk staff
  • There is lift access to the upper floors:
    • Lift 1 serves floors 0 to 2, lift 2 serves floors 0 to 4
    • Note that these can not be used when there is a fire alarm, so a personal tour of the library is recommended to point out fire escapes with protected stairwells, where wheelchair users should go in the event of a fire alarm
  • Accessible toilets are available on every floor
  • Access for assistants:
    • If you have a friend or helper who you would like to accompany you into the Library, this is always possible. We can provide your companion with a Library pass. 

Whitechapel Library

  • Accessible lift in south-west courtyard between ground and entrance door
  • Accessible lift between ground and basement levels within library 
  • For further information please call 020 7882 2561. 

West Smithfield Library

  • Chairlift to library entrance
  • External public lift available to access accessible toilets on 1st and 2nd floors   
  • Accessible toilets are also available in the Robin Brook Centre on 1st, 2nd and 3rd floors
  • For further information please call 020 7882 8188. 
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