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Library Services

You Said, We Did

You Said, We Did
  1. Library Services
  2. About us
  3. Feedback, Complaints and You Said, We Did
  4. You Said, We Did

Find out how we are responding to your feedback

We welcome your feedback about Library Services, it helps us to build on what we are doing well and identify areas where we can improve. If you would like to share a suggestion, please complete our feedback form.

Under consideration

In response to user feedback, we are currently working on:

  • Whitechapel Library:
    • Ground floor flooring: we are unable to do a full floor replacement due to Heritage restrictions, but repairs will be included in the Preservation and Enhancement Project
    • Group study spaces: we've submitted a proposal for bookable group study rooms and solo meeting pods
    • Access to the garden: health and safety concerns are currently preventing access, but this is under review.

2024-25

You asked for longer opening hours at West Smithfield

We extended the term-time hours to 10am to 8pm Monday to Friday, with the basement open 24/7 daily.

You asked for better communication about Whitechapel Library plans

We created a SharePoint channel and regular updates via social media, rep meetings, and the Bart's President.

You asked for the teaching spaces at Whitechapel Library to be upgraded

We installed new AV equipment in both teaching rooms.

You asked for clearer zoning signage and info

We created new posters and updated the desk banners and website so you know where to find the right zone for you.

You asked for more comfortable study spaces at Whitechapel Library

We created a Wellbeing Zone in the apse with new furniture and private spaces.

You asked for easier access to the basement toilets at Whitechapel Library

We provided access to the toilets via Teaching Room 1 when not in use for teaching.

You asked for less flooding and fewer pests at Whitechapel Library

We are repairing roofing and guttering and actively working with pest control to address issues.

2023-24

You asked for an easier way to find academic articles

We introduced LibKey Nomad which gives you fast, one-click access to scholarly articles.

You asked for more visibility on what support is on offer

We created a new academic skills centre and built a QMPlus module with useful online resources.

You asked for a simpler solution for organising your journals

We introduced Browzine where you can set up a virtual bookshelf for all of your favourite journals.

You asked for improvements to the Library Services website

We updated the webpages to make navigation clearer and to eliminate outdated and/or duplicated information.

You asked for improvements to Library Search

We integrated the EBSCO Discovery Service to 'Articles and More' to help you find and better organise your research.

You asked for assignment help outside of core hours

We introduced Studiosity - your 24/7hub for expert advice on your assignments.

You asked for better equipment in the study rooms at Mile End Library

We installed new Samsung touchscreens to all group study rooms at Mile End Library

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