Student guidance

AskQM is our new way of managing student enquiries to make submitting and getting answers to your enquiries speedier and easier to access. Including both physical and digital touch points, getting an answer to your enquiries has never been easier.

So how does the AskQM enquiry system work?

To help you learn more about AskQM, we have produced some guidance documents along with tutorial videos with tips and tricks on how to find knowledge articles, how to submit and track your enquiry and how to view your tasks.

1. How to self-serve 24/7

AskQM allows you to find the answers and resolutions to your queries around the clock, with a library of over 600 knowledge articles with tailored guidance and information as well as access to the AskQM enquiry system, you have the answers you need at your finger tips.

Step-by-step guidance document: AskQM - How to self-serve 24/7 [PDF 5,070KB]

2. Submit and track your enquiry

Using the AskQM enquiry system, you may receive a response from the Frontline Team or a specialist Team from within Queen Mary to get your query resolved efficiently. The video below details how you can submit your enquiry to us, how to track it's progress in our system and how you'll know your enquiry has been resolved.

Step-by-step guidance document: AskQM - Submit and track your enquiry [PDF 5,148KB]

3. Viewing your tasks

Our digital platform has a variety of functions including tasks. If your enquiry involves something you need to complete for us or we require more information from you, we may use the 'task' function to request this from you.

Step-by-step guidance document: AskQM - Viewing your tasks [PDF 4,970KB]