AskQM Frontline Enquiry Team
The Student Enquiry Centre is transitioning into the AskQM Frontline Enquiry Team and we will still be present on the ground floor of iQ East Court, Mile End campus.
Please bear with us as we support the introduction of AskQM, which launched on Monday 7th April. We aim to resolve your enquiries as quickly as possible.
With the introduction of the AskQM student enquiry system, we will become the first line of support for students using AskQM.
Plus, we will be opening more sites at our London campuses over the next few months to make it easier for you to visit us if you need support!
Further information on our new locations will be added below soon.
The hours listed below are indicative of our standard opening and closing times, please see our 'Changes to Service Notice' below for any changes to our normal service hours before making travel arrangements.
In person:
- Monday - Friday: 10:00 - 16:00
- Saturday - Sunday: Closed
Telephone:
- Monday - Friday: 10:00-12:00 and 14:00-16:00.
- 0207 882 5005 / +44 20 7882 5005
Changes to Service Notice
Due to staff training, the AskQM Frontline Enquiry Team desk and phone line will be closed during the following times:
- Wednesday 16 April: From 2.30pm onwards
- Wednesday 23 April: From 2pm onwards
Where to find us
AskQM iQ East Court is located on Mile End Campus, in East London. We are located on the Ground Floor of iQ East Court (building 64 on the map).
Nearest London Underground stations are Mile End on the Hammersmith and City, District and Central lines, and Stepney Green on the Hammersmith and City and District lines. There are also a number of buses which stop nearby. You can plan your journey using the Transport for London website.
Between Monday 7th-Tuesday 15th April, staff from the AskQM Frontline Enquiry Response Team will be available for you to speak to about AskQM at two AskQM pop-ups.
Come and speak to us if you want to learn more about AskQM, the benefits of the platform and how to use it!
We'll be based at the Mile End Library entrance and ground floor of the Garrod Building, Whitechapel, at the following times:
Mile End Library
- Monday 7th: 10:00-12:00
- Tuesday 8th: 13:00-15:00
- Wednesday 9th: 10:00-12:00
- Thursday 10th: 13:00-15:00
- Friday 11th: 10:00-12:00
- Monday 14th: 13:30-15:30
- Tuesday 15th: 13:30-15:30
Garrod Building, Whitechapel
- Monday 7th: 14:00-16:00
- Tuesday 8th: 10:00-12:00
- Wednesday 9th: 14:00-16:00
- Thursday 10th: 10:00-12:00
- Friday 11th: 14:00-16:00
- Monday 14th: 10:00-12:00
- Tuesday 15th: 10:00-12:00
Please note that staff at the pop-ups cannot provide a full AskQM service. If you have enquiries that require your student record to be looked into, or want to request documentation or a new ID card, for example, please visit our AskQM Hub instead (ground floor, iQ East Court, Mile End).
Correspondence via AskQM
For the attention of third parties inclusive of institutions and document recipients. Please note that digital documentation orders will be provided from the address reply@ask.qmul.ac.uk, as our previous address (studentenquiry@qmul.ac.uk) has been decommissioned. Documents provided by the address reply@ask.qmul.ac.uk are authentic and have been produced by Registry Services, Queen Mary University of London. Please be aware that verification of awards and documentation is still managed via the Hedd Portal and instructions on how to log these requests are detailed on our Hedd Portal Webpage.
The AskQM Frontline Enquiry Response Team will do their best to assist with any queries students have and will resolve these where possible. If your query does not fall within the remit of what we can assist with, we will triage and provide relevant contact information for alternative Queen Mary departments that are better placed to support you with enquiry resolution.
Please note that we expect all students making use of our frontline services to comply with the Code of Student Discipline as found on the Directorate of Governance and Legal Services policy page. Failure to abide by this code of conduct may result in the withdrawal of service and be met with an appropriate penalty as detailed in the policy.