Graduate documents
The Student Enquiry Centre is able to provide a number of Graduate documents both digital and hard copy, these can also be sent to Third Parties on your behalf.
HEAR (Higher Education Achievement Report)
The HEAR is an enhanced and electronic version of the traditional paper transcript which can be accessed through the Gradintelligence portal. It has inbuilt features which make it a secure and verified document and if shared with employers and other bodies require no further validation from the university. We have published information on how to register your account.
HEAR is only available to undergraduate and postgraduate students who have/will have graduated from July 2017.
Students excluded from receiving a HEAR
The following students are excluded from the HEAR:
- MBBS students
- Study Abroad (inc. associate, exchange, erasmus+) students (that are not awarded by QMUL)
- Summer School students
- Students on a non-award-bearing programme (inc. Pre-Sessional programmes)
- PhD students
Ordinarily, the HEAR is not printed but should you require a paper copy there will be a charge of £10 for this service. The HEAR will be printed on standard paper and it will be stamped and sealed please specify you want a HEAR copy in your order form. The cost of £10 includes standard class postage in the UK. Overseas postage is extra.
Please be advised that the HEAR is a self-serve document and cannot be shared on your behalf, for more information on how to send your HEAR securely please see How can I share my HEAR digital transcript?
Study abroad students
If you are an incoming student enrolled on a Study Abroad programme studying at Queen Mary on a 1 semester or 1 year programme (e.g. Autumn Associates, Full Year Associates etc.) then unfortunately you are not eligible for a HEAR. However, from July 2021, students enrolled with us from 2020/21 onwards will be provided with an electronic transcript via their Gradintelligence account.
Your transcript is an official record of all modules taken and results received whilst studying with us and, when shared via the Gradintelligence platform, is verified by Queen Mary. Transcripts will be published to your Gradintelligence account shortly after your results have been officially released to you via MySIS in the summer. We will also share your transcript with your home institution via their own Gradintelligence account.
Please see our webpages for guidance if you require support in accessing your Gradintelligence account or would like to share your transcript with third parties.
The award letter may be used in lieu of your degree certificate to verify your official award, and comes in both digital and physical versions (please note digital copies will not be stamped and sealed). This is produced on Queen Mary headed paper and contains the University stamp and seal and contains the following information:
- Your name
- Intended award
- Programme of study
- Mode of study
- Date of entry to the programme
- Date of completion
- Qualification and classification of award
- Date of award
- Field of study
- Awarding body
You can order and pay for your Hardcopy or Digital documents through our EShop page.
The transcript is on Queen Mary headed paper and contains the University stamp and seal. The Academic Transcript lists all modules and results you have received during your studies with us. Digital copies are also available but please note this will not be stamped and sealed.
You can order and pay for your Hardcopy or Digital documents through our EShop page.
Study abroad students
Your Queen Mary transcript will be transferred back to your home institution by the Study abroad team. You should check with your home institution to find out if they translate grades into their own system or record them as given by Queen Mary.
Transcripts for students leaving in December are released in February. Transcripts for all other students are released in July. You can order a hardcopy of your Transcript above but please note it is not an exact copy of the transcript you already have access to for free on your Gradintelligence account.
Please note that only one hard copy of your certificate can be in circulation at any one time, and a replacement will only be issued if the original certificate has been lost, stolen or destroyed. Under no circumstances will the University issue additional copies or duplicates to any graduate holding an original certificate.
If your degree certificate:
- is lost
- is stolen
- has been destroyed
- was never delivered
Please select the relevant award below:
Queen Mary University of London award
If you need both an award letter and a transcript, you can request a graduate pack. Both the transcript and award letter come on Queen Mary headed paper and contain the University stamp and seal. If this is for a third party submissions, please be sure to specify this and provide any additional information in the relevant spaces during your order.
You can order and pay for your Hardcopy Graduate pack through our EShop page.
More information
Please note that we are unable to provide graduate documentation to Graduate Undergraduate Medicine students, who would need to contact the School of Medicine and Dentistry, for final transcripts and award letters. Research students will need to contact the Research Degrees Office for further support and guidance regarding documentation.
Many third parties accept submissions via the secure share option on your GradIntelligence documents, for further guidance on how to access your account and sharing your documents please refer to our Webpages.