Application outcomes
Information about what to do next if you are not satisfied with the outcome of your application.
If you are satisfied with the outcome of your application for non-specialist support, the Disability Adviser will be in contact to assist you in implementing this support as appropriate. If you are not satisfied, please see the below information.
If you are not satisfied
If you are not satisfied with the outcome of your application you can request that the decision is reviewed. To do this, please complete the Non-Specialist Support review form [DOC 559KB], and return it to our office (Room 3.06, Francis Bancroft Building). Alternatively you could print, sign and scan it and email your form to DDS. This will be reviewed by the Head of the Disability and Dyslexia Service.
A PDF copy of the Flow Chart for Requests for NMH Support is available here. [PDF 107KB]
Exceptional Cases
If you are a student entitled to a Disabled Student’s Allowance provided by Student Finance England (SFE) there is an “Exceptional Cases” process that may be able to pay for the support on an interim basis while an appeal against the decision we have made is being resolved. SFE have created a ‘Support Request Form’ for this eventuality that needs to be completed; for more information please ask your Disability Adviser.
If you remain dissatisfied
If there is a disagreement between ourselves and Student Finance England as regards whether or not we should be expected to provide the Non-Specialist Human Support that a student has requested then the Office for the Independent Adjudicator can handle a potential appeal. However, we would always seek to resolve any appeals internally and as such, this is not a situation we anticipate happening on a regular basis.
QMUL’s Appeals, Complaints and Conduct Unit can be contacted using the following methods of communication
- Email Appeals, Complaints and Conduct Unit
- +44 (0) 207 882 3457