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Mobiles and Smartphones


  • Service Group: Collaboration and Communication Services
  • Users: Staff

Service Description

IT Services manages a mobile phone contract for the University. We have a favorable contract with the Vodafone network.

ITS will provide setup of your department's initial account and your department will be responsible for the monthly payment of bills  

Tablets and mobile phones are ordered through ITS from a limited range of cost-effective options. The School/Institute/Directorate must approve the item and cover the full cost, including recurring charges for mobile data, international roaming, and voice calls.

Available Wi-Fi is expected to be used wherever possible to avoid above charges. Support and advice for the equipment and any queries relating to billing should be directed to Vodafone. ITS will provide the appropriate contact details.

How to request this service

Self-service: Service Desk

Lead time

Mobile and Smartphone related requests should be made 10 working days in advance

Cost

Phone prices as per request catalogue. 

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Service Desk
Call: +44 (0)20 7882 8888
Email: servicedesk@qmul.ac.uk
Self-service: Service Desk

Dependent service

This service is dependent on Infrastructure Services
 

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