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  1. IT Services
  2. Our Services
  3. Service Catalogue
  4. IT Purchases
  5. How to Purchase IT Software

How to Purchase IT Software

The ITS software process has been designed to provide a more streamlined, efficient and transparent experience for requests and purchases.

Available Software

The full list of software currently available through ITS can be viewed by visiting https://helpdesk.qmul.ac.uk/, selecting ‘IT Request’, then selecting the ‘Available Software/Application Request’ form. Once you have selected the appropriate operating system option, the 'Application/Software' dropdown will display all available software.

If the software you wish to acquire is listed, you can select it from the dropdown, complete the remaining requested information and submit your request.

Once your request has been submitted, license costs (if applicable) will be provided for the relevant budget holder to approve. Following approval, the software will be deployed as requested.

New Software

If the software you wish to request is not available, you will need to submit a new software request. This is done via ServiceNow - https://helpdesk.qmul.ac.uk/ - by selecting ‘IT Request’, then selecting the ‘New Software/Application Purchase’ form and completing all mandatory fields.

Your request will then be reviewed by ITS to ensure you are asking for a software/application not currently supported. If it is supported, you will receive guidance on purchasing the software. If it is not, you will be asked to complete a submission for the Ideas Forum.

Ideas Forum

When a submission is made to the Ideas Forum, it is initially triaged by ITS Enterprise Architecture to ensure there are no other existing software/applications which meet the same needs and that the software/application fits into the Queen Mary estate. The request is also reviewed by Information Security to ensure it is compliant and secure and by Technology Sourcing to review costing, licensing etc. These tasks run in parallel to reduce the time taken to process the request, with notifications provided throughout to ensure you are kept up to date.

Once the software/application has passed through the above steps, you will be invited to attend the Ideas Forum to present your idea and run through further strategic alignment checks. 

If a request is approved by the Ideas Forum, procurement activities and licence purchasing will be carried out (where required), after which the new software will be deployed.

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