IT Equipment Lifecycle
This page outlines the full equipment lifecycle for ITS hardware and peripherals. This includes how to purchase, replace, and return ITS equipment.
For more information related to purchasing please visit: https://www.qmul.ac.uk/its/services/catalogue/it-purchases/
IT Equipment Lifecycle – how to request, fund, replace and return hardware.
|
Item Type |
How to request |
How is this funded |
What to do if broken, lost or at end of life |
What to do if staff member leaves |
| Laptop Devices |
Raise a ticket with ITS via Service Now. Please raise as a ‘Hardware Provisioning - Device Request or New Starter Full Setup Request’ ticket type, as appropriate.
More information on device procurement can be found here: https://www.qmul.ac.uk/its/our-services/service-catalogue/desktop-and-mobile-computing/hardware-procurement-and-disposal/
Please note, non-standard devices require justification and approval.
|
ITS fund up to £1300 for the device. The additional is funded by departments and will require departmental approval.
Note, second devices are only approved in exceptional circumstances either for personal health reasons or for research purposes. |
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below. For a replacement, please raise a Service Now ticket. ‘Hardware Provisioning – Device Request’ ticket type. |
Laptop devices must be returned to ITS for data wiping and license revocation. Laptops must not be circulated directly to other colleagues. Failure to return to ITS will result in local department being charged full replacement cost.
Raise a Service Now ticket to return to ITS for sustainable disposal – ‘IT Leavers Request’ ticket type. |
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Other High-value equipment: - Tablets - Mobile Phones
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Raise a ticket with ITS via Service Now. Please raise as a ‘Hardware Provisioning - Device Request’ for tablets, or ‘Mobile Device Request’ for mobile phone. More information mobile phones can be found HERE
More info on tablets can be found HERE |
Tablets, mobile phones and additional docks/hub monitors are locally funded by departments – including recurring charges for mobile data |
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below. For a replacement, please raise a Service Now ticket. |
All items must be returned to ITS. Raise a Service Now ticket to return to ITS for sustainable disposal. Failure to return to ITS will result in local department being charged full replacement cost. |
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Peripherals provided as standard to each staff member: - Laptop Charges - Standard Headphones |
These items are provided to staff members when they join Queen Mary along with their laptop device – you can request these items by raising a ‘New Starter Full Setup Request’ on Service Now. |
ITS funded – no charge to departments.
|
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below.
For a replacement, please raise a Service Now ticket.
|
Raise a Service Now ticket to return to ITS for sustainable disposal.
|
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Peripherals provided as standard per desk: - Laptop docs / hub monitors (For campus only) - Standard keyboards - Standard mice
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Standard keyboards and mice come with desks in working spaces (along with a monitor / docking station) as standard. |
Hub monitors / laptop docking stations and standard keyboards are provided per desk as standard.
Hub monitors / laptop docking stations are not provided for home use.
ITS funded for office use – no charge to departments.
|
To inform ITS of breakage or need for replacement, please raise a Service Now ticket. The item will be collected by ITS from the desk. |
N/A. |
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Peripherals ITS do not stock: This includes all peripherals not included in the above two rows. |
Source through the e-marketplace HERE
Note - only colleagues with ‘buyer’ permissions in Agresso can access the e-marketplace. We advise working with local administration / finance staff to place orders.
|
Locally funded by departments. |
Check warranty of item via e-marketplace and if appropriate request replacement via e-marketplace.
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below.
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Follow local department arrangements – re-use within School / Institute – no need to return to ITS. |
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Peripherals ITS do not stock and are not available on e-marketplace. |
If you are unable to source the item you need via e-marketplace, then raise a ticket with ITS via Service Now. Please raise as a ‘Hardware Accessories Request’ ticket type. |
Locally funded by departments. |
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below.
For a replacement, please raise a Service Now ticket. |
Follow local department arrangements – re-use within School / Institute – no need to return to ITS. |
|
USBs and external hard drives. |
For data protection reasons, portable storage devices should not be used as the primary location to store data. They may be used to temporarily hold data.
To request a USB or external hard-drive, raise as a ‘Hardware Accessories Request’ via Service Now. Please note, this will require business justification and approval. |
Locally funded by departments.
|
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below.
For a replacement, please raise a Service Now ticket. |
Raise a Service Now ticket to return to ITS for sustainable disposal. |
Collection and Disposal Sites
The below sites are available for staff to collect items purchased from ITS, or to return items which require sustainable disposal. Please ensure you raise the appropriate ticket with ITS via Service Now before visiting one of these sites.
|
Campus |
Room & Building |
Opening Times |
|
Mile End |
Room G15, Francis Bancroft Building |
Monday – Friday, 9am – 5pm |
|
Whitechapel |
Room 2.42, Garrod Building |
Monday – Friday, 10am – 4pm |
|
Charterhouse Square |
Room 133, Dawson Hall |
Monday – Friday, 10am – 4pm |
|
Lincolns Inn Field |
Main Reception, CCLS, 67-69 Lincoln Inn Fields |
Monday – Friday, 9am – 5pm |
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Dept W Note, this is only for the return of broken peripherals – high value items and laptops must be returned to one of the other locations. |
Main Reception, First Floor |
Monday – Friday, 9am – 5pm |