IT Equipment Lifecycle
Tech Amnesty - Sustainable Disposal Sites
IT Services have introduced a Tech Amnesty, which allows staff members across Queen Mary to hand in any IT equipment that is no longer required. All equipment received will then be either repurposed or collected for processing by our recycling partner.
The locations shown in the table below are now available for Queen Mary staff members to take along their unwanted IT equipment. Items can be dropped off during the appropriate opening times, without a ticket being raised, but please ensure laptops, desktops and external storage devices are handed directly to a member of IT Services as these will need to remain secure.
If there are items which require collection from other locations, please raise a Service Desk ticket.
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Campus |
Room & Building |
Opening Times |
|
Mile End |
Room G15, Francis Bancroft Building |
Monday – Friday, 9am – 5pm |
|
Whitechapel |
Room 2.42, Garrod Building |
Monday – Friday, 10am – 4pm |
|
Charterhouse Square |
Room 133, Dawson Hall |
Monday – Friday, 10am – 4pm |
|
Lincoln's Inn Fields |
Main Reception, CCLS, 67-69 Lincoln's Inn Fields |
Monday – Friday, 9am – 5pm |
|
Dept W (peripherals only, e.g. headsets, mouses, chargers) |
Main Reception, First Floor |
Monday – Friday, 9am – 5pm |
IT Equipment Lifecycle
The following information outlines the full equipment lifecycle for ITS hardware and peripherals, including how to purchase, replace and return ITS equipment.
For more information related to purchasing, please visit https://www.qmul.ac.uk/its/services/catalogue/it-purchases/
|
Item Type |
How to request |
How is this funded |
What to do if broken, lost or at end of life |
What to do if staff member leaves |
| Laptop Devices |
Raise a ticket with ITS via Service Now. Please raise as a ‘Hardware Provisioning - Device Request or New Starter Full Setup Request’ ticket type, as appropriate.
More information on device procurement can be found here: https://www.qmul.ac.uk/its/our-services/service-catalogue/desktop-and-mobile-computing/hardware-procurement-and-disposal/
Please note, non-standard devices require justification and approval.
|
ITS fund up to £1300 for the device. The additional is funded by departments and will require departmental approval.
Note, second devices are only approved in exceptional circumstances either for personal health reasons or for research purposes. Second devices are funded locally. |
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below. For a replacement, please raise a Service Now ticket. ‘Hardware Provisioning – Device Request’ ticket type. |
Laptop devices must be returned to ITS for data wiping and license revocation. Laptops must not be circulated directly to other colleagues. Failure to return to ITS will result in local department being charged full replacement cost.
Raise a Service Now ticket to return to ITS for sustainable disposal – ‘IT Leavers Request’ ticket type. |
|---|---|---|---|---|
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Other High-value equipment: - Tablets - Mobile Phones
|
Raise a ticket with ITS via Service Now. Please raise as a ‘Hardware Accessories Request’ for tablets, or ‘Mobile Device Request’ for mobile phone. More information about mobile phones can be found HERE More information on tablets can be found HERE |
Tablets, mobile phones and additional docks/hub monitors are locally funded by departments – including recurring charges for mobile data |
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below. Replacement chargers for standard laptops and standard standard headphones, if lost or broken, can be picked up from one of our collection sites – there is no need to raise a ticket. Collection sites are listed at the bottom of this page. |
All items must be returned to ITS. Raise a Service Now ticket to return to ITS for sustainable disposal. Failure to return to ITS will result in local department being charged full replacement cost. |
|
Peripherals provided as standard to each staff member: - Laptop Charges - Standard Headphones |
These items are provided to staff members when they join Queen Mary along with their laptop device – you can request these items by raising a ‘New Starter Full Setup Request’ on Service Now. |
ITS funded – no charge to departments.
|
To inform ITS of breakage, please raise a Service Now ticket ‘General Request’. The item will be collected by ITS from the desk. Replacement keyboards and mice can be picked up from one of our collection sites – there is no need to raise a ticket. Collection sites are listed at the bottom of this page.
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Raise a Service Now ticket to return to ITS for sustainable disposal.
|
|
Peripherals provided as standard per desk: - Laptop docks / hub monitors (for campus only) - Standard keyboards - Standard mice
|
Standard keyboards and mice come with desks in working spaces (along with a monitor / docking station) as standard. |
Hub monitors / laptop docking stations and standard keyboards are provided per desk as standard.
Hub monitors / laptop docking stations are not provided for home use.
ITS funded for office use – no charge to departments.
|
To inform ITS of breakage or need for replacement, please raise a Service Now ticket. The item will be collected by ITS from the desk. |
N/A. |
|
Peripherals ITS do not stock: This includes all peripherals not included in the above two rows. |
Source through the e-marketplace HERE
Note - only colleagues with ‘buyer’ permissions in Agresso can access the e-marketplace. We advise working with local administration / finance staff to place orders.
|
Locally funded by departments. |
Check warranty of item via e-marketplace and if appropriate request replacement via e-marketplace.
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below.
|
Follow local department arrangements – re-use within School / Institute – no need to return to ITS. |
|
Peripherals ITS do not stock and are not available on e-marketplace. |
If you are unable to source the item you need via e-marketplace, then raise a ticket with ITS via Service Now. Please raise as a ‘Hardware Accessories Request’ ticket type. |
Locally funded by departments. |
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below.
For a replacement, please raise a Service Now ticket. |
Follow local department arrangements – re-use within School / Institute – no need to return to ITS. |
|
USBs and external hard drives. |
For data protection reasons, portable storage devices should not be used as the primary location to store data. They may be used to temporarily hold data. To request a USB or external hard-drive, raise as a ‘Hardware Accessories Request’ via Service Now. Please note, this will require business justification, policy acceptance and approval. |
Locally funded by departments.
|
If broken, please raise a Service Now ticket, for sustainable disposal. Items can be disposed of at any of the collection and disposal sites listed below. For a replacement, please raise a Service Now ticket. |
Raise a Service Now ticket to return to ITS for wiping and sustainable disposal. |
|
Desktop PCs |
Laptops are the primary device option for staff, with docks and hub monitors being provided as standard per office desk for colleagues to use. Desktops and all in ones are therefore not provided unless there is a specific occupational health or real operational need. Self-service portal (Hardware Provisioning - Device Request Form) |
Locally funded by departments. |
ITS can support with replacements if lost or broken. Raise a Service Now ticket. |
Must be returned to ITS for wiping. |