Skip to main content
Global main menu
Study
Study
Close menu
Skip to next tab
Study at Queen Mary
Undergraduate study
Postgraduate study
Short courses
Summer school
Degree Apprenticeships
Experience Queen Mary
Open days
International students
Life on campus
Schools and institutes
Subjects
Foundation courses
AI, computer and data science
Biological and biomedical sciences
Business and management
Chemical sciences
Comparative literature
Creative arts media
Dentistry
Drama
Earth and marine science
Economics and finance
Engineering
English
Environmental science
Film studies
Geography
Global development
Global and public health
History
Law
Liberal arts
Linguistics
Materials science
Mathematics
Medicine
Modern languages and cultures
Physics and astronomy
Politics and international relations
Psychology
About
About
Close menu
Skip to next tab
About home
Giving
Welcome
How to find us
Calendar
Our history
Alumni
Local community
Global
Facts and figures
Freedom of information
Who's who
Sustainability
Arts and Culture
The Medical College of Saint Bartholomew’s Hospital Trust
Equality, Diversity and Inclusion
Volunteering
Education and the student experience
Active Curriculum for Excellence
Research
Research
Close menu
Skip to next tab
Research and Innovation
Research home
Strategy, support and guidance
Research highways
Featured research
Facilities and resources
Publications
Postgraduate research degrees
News
Research impact
Research culture
Research by faculties and centres
Humanities and Social Sciences
Medicine and Dentistry
Science and Engineering
Collaborations and partnerships
Collaborate with us
Find an expert
Search
Search Queen Mary University London website
Close
Home
Back to home
Study
Subjects
Foundation courses
AI, computer and data science
Biological and biomedical sciences
Business and management
Chemical sciences
Comparative literature
Creative arts media
Dentistry
Drama
Earth and marine science
Economics and finance
Engineering
English
Environmental science
Film studies
Geography
Global development
Global and public health
History
Law
Liberal arts
Linguistics
Materials science
Mathematics
Medicine
Modern languages and cultures
Physics and astronomy
Politics and international relations
Psychology
Study at Queen Mary
Undergraduate study
Postgraduate study
Short courses
Summer school
Degree Apprenticeships
Experience Queen Mary
Open days
International students
Life on campus
Schools and institutes
About
About home
Giving
Welcome
How to find us
Calendar
Our history
Alumni
Local community
Global
Facts and figures
Freedom of information
Who's who
Sustainability
Arts and Culture
The Medical College of Saint Bartholomew’s Hospital Trust
Equality, Diversity and Inclusion
Volunteering
Education and the student experience
Active Curriculum for Excellence
Research
Research and Innovation
Research home
Strategy, support and guidance
Research highways
Featured research
Facilities and resources
Publications
Postgraduate research degrees
News
Research impact
Research culture
Research by faculties and centres
Humanities and Social Sciences
Medicine and Dentistry
Science and Engineering
Collaborations and partnerships
Collaborate with us
Contact us
IT Services
IT Services
School home
Section navigation
Our Services
Services for students
Services for staff
Service Catalogue
Services for visitors
Service Desk
Services for Research
Services for Education
Ideas Forum
Service Status
Help & Support
For Students
For Staff
For Visitors
Service Desk Support
Research
High Performance Computing
Research Enablers
Pre Award Support
Team Members
FAQs
Education
Projects
Project Governance
Journey to Cloud
Current Projects
Project overview
Internal News and Updates
Cyber Security
Training
Security Advisories
Email Security
Information Security
Events
About ITS
Contact Us
Governance & Committees
Feedback & Suggestions
IT Services Staff
ITS Business Management
ITS Women In Tech
ITS Staff Hub
Contact Us
ITS Procurement and Finance
ITS Org Chart
ITS Staff Survey
Breadcrumb
IT Services
Self Help
Guides
Email & Calendars
Outlook Calendar good practices
In this section
Self Help
Guides
Email & Calendars
Junk and other unwanted email
Outlook Calendar good practices
Setting work location
Setting available/ busy times
Scheduling meetings
Working from home
Printing
How to top-up my account
Register your card
Print / Copy / Scan
Wireless Printing Services
Set Printer to Default
FAQ
Changes to Student printing
Malta Print service changes
Student Printing Credit
iPay Changing
Service Update: Library Fines
Troubleshooting
Malta Printing Services
Wi-Fi & Wired Network
Wired Network
Troubleshoot
Wi-Fi
QM-Visitor
QM-Personal
Instructions on how to change DNS server settings
Software
Telephony
Voicemail support page
Ringcentral Softphone
Ringcentral Voicemail
Group Features
Handset
Analogue Telephone Services
IT Joiners, Movers, Leavers
Raising Mysis/SITS call
Self Service
Multi-Factor Authentication
Number Matching
Self Service Password Reset
User Guides for Remote Learning
Broadband Issues
Students Welcome Guide
User Guides for Mixed Mode Education
Broadband Issues
Graphics Tablet - The One by Wacom
Document Camera - Aver by U50
Pen Display Tablet - XP-Pen Artist12
Device User Guide
e-Signature
Managed Staff Desktop
Your First Day
Updating your Device
Managing Your Software - Software Centre
Managing Your Software - Company Portal
Remote Access (Forticlient VPN)
Installing Forticlient VPN software
Updating the security certificate on centrally managed Windows devices
Logging into the Forticlient VPN
Using the VPN Provisioning Tunnel
IT Service Desk
Escalation
Feedback and Escalations Process - Staff & Students
Mission, Vision & Values
Service Desk Institute Certification
Gold Silver Bronze
KPI Report
Service Level Targets
Digital Workplace
How to Access Services
OneDrive Guide
Teams Guide
QMUL@Home Guide
SharePoint Guide
MS Bookings
ZOOM
Remote Support Tools
Teaching Space Design and Support
Change 'Freeze' Timetable
FAQs
Policies
Available Training
Induction slides
QM staff
QM student
Protect computers and devices
IT Equipment Approvers List
Remote Desktop Gateway Approvers and Data Owner List
Lost Devices QMUL Staff
Exam Support
Teaching Room AV Specification
Outlook Calendar Good Practices
Setting work location
Setting available/ busy times
Scheduling meetings
Back to top
