FAQ's and Print Service Updates
FAQ's
To help save you time we have compiled this Frequently Asked Questions page. Click on a topic to navigate to the question you need answering.
From August 2021 there will be changes to the way you print. IT services have updated the printing software with MyPrint. As a result of this change, there will be a temporary impact to the Credit top-up functionality.
You will still be able to top-up your printing credit via iPay however, there will be a delay in the sync to your MyPrint account. If your printing balance does not appear in the MyPrint portal, you are advised to contact the Service Desk.
We apologise for the inconvenience this may cause.
As of August 2021, E-print will be decommissioned therefore, you will need to use one of the following 3 wireless printing methods for printing to a Managed HP Printer:
- Mobility Print
- Web Print
- Email to Print.
You can find some useful guides on how to utilise these services.
As a Staff member, having a negative balance on your printing account is normal. In fact, your print spend is being recharged on a monthly basis against your departmental budget code.
However, if the error message 'Insufficient credit' is displaying at the printer, this means that you do not have a budget code allocated to your account and Central Print Services team have restricted your account to stop any further spending.
To resolve this, please raise a ticket via the Service Desk. Please remember to quote the budget code to be allocated to your account. If you do not know this, please contact your department administrator for more information.