FAQs

I am a new starter and I am unable to access my CPD account?

HR will need to add you to their system, Resource Link, this may take a few days following your start date.

How can staff request a letter for their landlord to prove they work for us?

Please forward these request to the HR Professional Services - pshradmin@qmul.ac.uk 

What is IT Service's overtime Policy

As part of Queen Mary's commitment to ensuring fair and appropriate working conditions, we have implemented the ITS overtime policy. This policy outlines guidelines and procedures related to overtime work. To familiarise yourself with our ITS overtime policy, please the link below to access the detailed document. We value your dedication and adherence to our policies, contributing to a positive and productive work culture.

ITS Overtime Policy [PDF 210KB]

What is the process for requesting overtime in MyHR when costs need to be recharged?

Where revenue-paid staff have completed overtime in other areas or for project work and the cost needs to be recharged, the overtime request should still be processed in MyHR as normal. This ensures the overtime is captured and paid through the standard route, while the financial recharge is handled separately after payroll has run.

What does the staff member need to do in MyHR for a recharge overtime request?

Staff should submit the overtime request in MyHR as normal (the same approach as any standard overtime claim). The recharge element does not change the MyHR submission route; it is handled after payroll is processed.

What does the manager need to do to make sure the recharge for overtime happens correctly?

Because no budget code change is possible for this scenario, the overtime will be charged to the staff member’s substantive pay code. To enable the correct recharge, the line manager should email its-resourceops@qmul.ac.uk with:

• the staff member’s name
• the number of overtime hours worked
• the code the cost needs to be recharged
• This provides the information needed to complete the finance steps after payroll has run.

How do I get my free eye-test?

All QMUL staff, who qualify as DSE Users are entitled to a DSE eye care voucher. The voucher allows you to redeem a free eye and eyesight test as well as a £49 contribution to single vision (middle distance / computer use) lenses. Please note, bifocals/varifocals are not covered under the policy.

QMUL staff who need to drive as part of their role can claim a driver’s eye care voucher which entitles them to prescription glasses for driving. After submitting a request for the voucher, we will request confirmation of the part of your job description that covers driving.

Further information is found at http://www.hsd.qmul.ac.uk/a-z/dse_eye-care/ 

 

 

 

 

 

Season Ticket Loan Application Form [PDF 154KB]

Cycle to Work Scheme

As part of the Government's Green Transport Plan Initiative and in line with Queen Mary’s well-being policy, the cycle to work scheme aims to encourage staff to cycle to work by offering significant savings on the cost of bikes and accessories. It is a salary sacrifice scheme that allows you to pay for the bike in monthly instalments whilst saving through tax and NI exemptions.

More information is available on HR's Cycle to Work Scheme page.

On-Site Parking

There is currently parking for cars and motorbikes on the Mile End and Charterhouse Square campuses. Please see Security's web page on the College Parking Policy for further information.

How do I set WiFi?

ITS have instructions for setting up eduroam here: https://www.its.qmul.ac.uk/support/self-help/networks/wifi/#Manuallyconnectingtoeduroam 

I have forgotten my password to sign in

Follow the link below to the Microsoft SSPR Portal, where you will be able to reset your password or unlock your account, using the security email or phone which you registered.

Self Service Password Reset Portal: https://aka.ms/sspr 

If you have not yet registered a security email or phone, please contact the ITS Service Desk

For further information, please see Self Service Password Reset (SSPR)

How can I get a discount on IT equipment for personal use?

Students and Staff are offered discounts on Windows and Apple devices from our primary suppliers. Further details can be found here

How can I view Dept W room calendars to see availability?

You can add these to Outlook using this How to view Dept W room calendars in Outlook [DOC 135KB] guide

Wellbeing is the experience of good mental, emotional and physical health. Find out how to promote and enhance your wellbeing and that of your colleagues.

Please click here for the QMUL Wellbeing Page

All employees who complete 25 years of continuous service will receive a long service award.

This equally applies to part-time employees or those who have been employed on fixed-term contracts and have remained with Queen Mary for 25 years.

Queen Mary employees celebrating 25 years' service will receive a personalised letter from the Principal and a gift (must not be cash or vouchers due to tax implications) of £300 in value on the date of their 25 year anniversary.

The award is not mandatory - an employee may opt out of receiving the award if they wish.

The Process

Managers will be contacted by HR colleagues in advance as a reminder of the long service, with a request to provide some wording that would be included in a personal letter to the staff member from the Principal.

This might include any notable achievements or successes that they have had, or their personal impact and contribution to their team/colleagues.

The manager should speak with the team member to find out the gift they would like to receive and also raise a service desk ticket for the attention of the ITS Business Management Team, to request the purchase. Stating clearly that the purchase is for a Long Service Award.