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Careers and Employability
  1. Careers and Employability
  2. About us
  3. Service statement

Service statement

Learn more about the services we provide, from eligibility to the specifics of what we offer and how we work with our students to help them realise their goals.

Who we are and who we work with 

The Queen Mary Careers and Employability Service supports the development of employability skills and career prospects. Our aim is to give you the skills and confidence to enter the workplace and kickstart your career.   

We do this through initiatives that help you understand your strengths, preferences and areas for development, identify opportunities, and learn about the world of work.  

Support eligibility  

To access our services, you must match one of the following -  

  • You are a current student at Queen Mary. 
  • You are a graduate of Queen Mary (for three years from the end date of your course). 
  • You studied at Queen Mary (if you do not complete your course, you can access our support for three months). 

What we offer 

  • Online and in-person services at times designed to work around your schedule. 
  • One to one appointments with Career Consultants to explore your options, review your CV or personal statement, or practice for an interview. 
  • In-curricular delivery of employability and career development modules. 
  • The ASPIRE range of work experience and employability programmes. 
  • Events and fairs that enable you to build your network and connect directly with employers and recruiters. 
  • Workshops to develop and refine your employability skills. 
  • Access to resources to help you with job applications and build skills for success. 
  • Dedicated platforms to practice interviews and assessments, and develop skills. 
  • Job and work experience vacancies tailored to Queen Mary students and graduates. 

What you can expect from us 

  • Careers staff who are professional, helpful and welcoming. 
  • Confidential and tailored advice, guidance and information.  
  • High quality services that address key areas for development and adapt to your needs. 
  • Timely and targeted communications about upcoming events, opportunities and programmes. 
  • Sourcing and development of resources that best support your career development. 
  • Engagement with top employers across all sectors. 

What we expect from you 

Whether you are a current student or a recent graduate, we expect you to adhere to the standards set out by the University. This would appear as: 

  • A proactive attitude to your career journey; be ready to engage and take action. 
  • A punctual and professional approach to using our services. Turn up on time, and let us know if you can’t make it. 
  • Confidentiality goes both ways. Please don’t record appointments without seeking permission from your consultant first. 
  • Honest feedback on your experience. This helps us maintain high standards of service.  

Accessibility, equality and diversity 

Queen Mary Careers and Employability is committed to equality, diversity and inclusion. We aim to ensure all individuals have equal access to and benefit from our services and opportunities, regardless of any special or protected characteristics. 

The Careers office and consulting rooms are step-free and fully accessible. Let us know if you would like adjustments made ahead of an appointment or event attendance. Find out more about specialist careers support for students with disabilities.

Giving us feedback 

Feedback, both positive and negative, underpins continuous, quality improvement of our service and is vital to us. 

If you are a student or graduate of Queen Mary, we encourage you to try settling a complaint informally in the first instance. Please speak to a member of staff that you have been dealing with in Careers and Employability as soon as possible to explain your concerns.  

Current students can contact us and submit a complaint via AskQM. Graduates can email us on careers@qmul.ac.uk.  

If it has not been possible to reach an informal resolution, and you wish to pursue your complaint, complete the stage 1 complaint form (see policy link below) and send to k.burton@qmul.ac.uk.    

Timescales and further steps are detailed in the Queen Mary Students Complaints Policy: https://www.qmul.ac.uk/governance-and-legal-services/student-appeals/complaints/  

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