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External Relations
  1. External Relations
  2. Our support
  3. CRM training and development

CRM training and development

We have created a dedicated Salesforce CRM area in Sharepoint where the team will host all the training documentation for the system and various other key pieces of information.

Our CRM charter

This sets out the parameters as a User of the system which we require you to operate within.

Frequently asked questions

Frequently asked questions related to our systems.

How to guides

Step by step guides on how to compile emails, journeys, data sets and much more.

Training videos

'Introduction to…' videos and step by step guides to events and campaigns.

Data Dictionary

A data guide on what to use and when.

Trailhead

Online training provisions you can access through logging in to Salesforce.

Contact us

Email us with any questions, and we will get back to you as soon as possible. 

mc-crmmarcomms@qmul.ac.uk 
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