Frequently asked questions
Answers to some of our frequently asked questions surrounding Silktide and how to use it. If your question isn't covered below, please get in touch at content@qmul.ac.uk.
How do I get access to Silktide?
You need to request access to Silktide via the Web team (websupport@qmul.ac.uk). Find out more about getting a Silktide account.
Who should use Silktide?
Anyone responsible for creating, editing or maintaining content in T4 should use Silktide to review and maintain that content.
How do I find my website in Silktide?
You can use the search and filter options within Silktide to locate your website. If you are unable to find it, contact the Web team at websupport@qmul.ac.uk.
Can I edit my website directly in Silktide?
No. You cannot make changes to webpages within Silktide. Silktide is used to identify issues, which should then be fixed directly in T4.
When will my edits appear in Silktide reports?
Silktide automatically re-runs reports every few days. If you want your changes to be reflected sooner, you can use the Retest button on your website overview page to trigger a new scan.
How can I learn more about Silktide reports?
Visit our How to use Silktide page to access training videos that explain how to navigate Silktide and understand the different reports.
Do I need to action all Silktide reports?
No. Silktide runs a wide range of reports, many of which relate to the technical development of the Queen Mary website rather than page content.
You should focus on reports in the Content category, which include:
- Spelling
- Grammar
- Broken links
- Readability
- Images
- Content accessibility
- Content SEO
What score should I be aiming for?
Silktide scores webpages using a traffic-light system:
- Poor: 0%–49%
- Fair: 50%–74%
- Good: 75%–84%
- Great: 85%–100%
You should aim for your webpages to score at least 75%, placing them in the Good category. As a minimum, pages must not fall below 50% (Fair).